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Documentation

Step-by-step guides for setup, payments, subscriptions, refunds, and more.

Contact us

Can't find an answer? Send our team the details and we'll get back to you.

System requirements

Confirm your WordPress, PHP, and Stripe setup is ready for PayPress.

Contact support

Pro customers receive priority responses. Include your site URL and a relevant order or event ID where possible.

Typical first response: within 1 business day.

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Support policy

We support the current and previous major versions of PayPress on supported WordPress releases. Support covers plugin configuration, payment flows, and diagnosing webhook or sync issues.

  • Email support for all customers; priority queue for Pro
  • Stripe account, billing, and payout questions go to Stripe
  • Custom development and theme conflicts handled case by case

Refund policy

If PayPress Pro isn't the right fit, request a refund within 14 days of purchase and we'll process it — no hard feelings.

  • 14-day money-back guarantee on new Pro licenses
  • Customer payments & refunds are handled in Stripe
  • Email billing@paypress.com to start a refund

System requirements

PayPress runs on standard WordPress hosting. Confirm the following before installing:

WordPress6.0 or newer
PHP7.4+ (8.1+ recommended)
SSL / HTTPSRequired
Stripe accountFree to create
Outbound webhooksMust be reachable