Overview
Orders are the local PayPress records that help you review payment activity inside WordPress. They can represent one-time payments, subscription invoice payments, donations, fundraising donations, refunds, and related customer information.
Requirements
- At least one completed or attempted payment.
- Webhooks configured.
- Access to PayPress Orders.
Steps
- Open PayPress Orders.
- Review the order list.
- Use filters or sorting when available.
- Open Order Details for a full record.
- Use actions such as Stripe, Invoice, Receipt, Refund, Retry Payment, or Refresh Stripe Data when available.
Expected Result
The Orders area gives you a practical view of customer payments, statuses, amounts, dates, and available actions.
Important Notes
Orders are created from Stripe webhook events. Stripe remains the source of truth, but PayPress stores local records for merchant operations, confirmation pages, exports, and troubleshooting.
Troubleshooting
If an expected order is missing, check Stripe first and then PayPress Diagnostics. If the order date is blank, update to a timestamp-hardened version. If an order appears on the wrong site, review installation ownership validation.