Payment Button Not Working

Use this guide when a PayPress payment, subscription, donation, or fundraising button does not open Stripe Checkout.

Webhook Not Receiving Events

Use this guide when payments complete in Stripe but PayPress does not receive or process the related webhook events.

Order Not Created

Use this guide when a customer completed payment in Stripe but no matching order appears in PayPress.

Success Page Missing Order Details

Use this guide when the customer returns from Stripe but the success page does not show the expected order confirmation.

Receipt or Invoice Missing

Use this guide when an order exists but the receipt or invoice link is not visible.

Refund Failed

Use this guide when a refund cannot be submitted or Stripe rejects a refund request.

Foreign Event Ignored

Foreign Event Ignored means Stripe sent a valid event to this site, but PayPress determined the payment belongs to another PayPress installation.

Installation UUID Issues

PayPress uses an installation UUID to identify which WordPress installation created a Stripe Checkout Session.

Cached Fundraising Page Issues

Use this guide when logged-out visitors see stale fundraising amounts, donation counts, suggested amounts, custom amount settings, or campaign open/closed status.

Stripe Signature Validation Failed

Stripe Signature Validation Failed means PayPress received a webhook request that could not be verified with the saved Stripe webhook signing secret.

Duplicate Order Diagnostics

Duplicate order diagnostics explain why PayPress may mention duplicate prevention when multiple Stripe webhook events refer to the same transaction.

Blank Created Date

Use this guide if an order shows a blank Created date, sorts incorrectly, or displays an invalid date on the success page.

Test Mode Troubleshooting

Use this guide when PayPress behaves differently in Test Mode than expected.

Stripe Connection Problems

Use this guide when PayPress cannot create Checkout Sessions, create webhooks, refresh analytics, issue refunds, or perform Stripe actions.

Customer Portal Not Working

Use this guide when customers cannot open the Stripe Customer Portal from PayPress.

Subscription Renewal Not Appearing

Use this guide when a subscription renewal succeeds in Stripe but no renewal order appears in PayPress.

Payment Form Responses Missing

Use this guide when a completed order does not show the expected Payment Form responses.

Shipping Address Not Displaying

Use this guide when Stripe collected a shipping address but PayPress does not show it on Order Details.

Analytics Data Not Updating

Use this guide when PayPress Analytics appears stale or does not match what you expect in Stripe.

Donation Campaign Not Updating

Use this guide when a donation or fundraising campaign does not show current amounts, donation count, availability, or donation controls.