Overview
Retry Payment lets an administrator ask Stripe to retry collection on an eligible subscription invoice directly from the PayPress Order Details page.
Requirements
- Administrator access.
- Order belongs to a subscription billing workflow.
- Order has a Stripe invoice ID.
- Invoice is not paid, void, or uncollectible.
- Invoice has amount remaining.
- Invoice collection method is automatic.
Steps
- Open PayPress Orders.
- Open the failed or open subscription invoice order.
- Find the Billing Actions section.
- Click Retry Payment.
- Confirm the action.
- Wait for Stripe to attempt collection.
- Refresh the order after webhooks process.
Expected Result
PayPress submits the retry request to Stripe. Stripe attempts payment on the invoice. Existing webhooks update the local order and subscription state after Stripe completes the attempt.
Important Notes
Retry Payment uses Stripe invoice collection. PayPress does not retry charges directly, confirm PaymentIntents directly, recreate subscriptions, or mark orders paid manually.
Troubleshooting
If retry is rejected, the invoice may already be paid, void, uncollectible, not automatic collection, or unrelated to the local order. Check Diagnostics for retry requested, submitted, failed, or rejected entries.