Overview
Subscription orders are payment records created for the initial subscription payment and later renewal invoice payments. They appear in the same Orders area as one-time payments and donations.
Requirements
- Subscription checkout or renewal payment.
- Webhooks configured.
- Access to PayPress Orders.
Steps
- Open PayPress Orders.
- Look for orders with subscription payment type or subscription references.
- Open Order Details.
- Review invoice, subscription, payment intent, customer, and receipt information when available.
- Use related actions such as Invoice, Stripe, Retry Payment, or Refund when eligible.
Expected Result
The order shows the subscription payment status, amount, invoice references, customer details, and links to Stripe billing documents when available.
Important Notes
Subscription orders are not the same as the subscription record. The order represents a specific payment or invoice. The subscription record represents the ongoing recurring relationship.
Troubleshooting
If the subscription exists but an order is missing, review invoice webhook events. If an invoice link is missing, wait for invoice enrichment. If a refund button is not visible, confirm refund settings and eligibility.